Last Updated: July 25, 2026 | Suman Software Solutions Pvt. Ltd.
This Terms & Conditions document ("Agreement") is an electronic record generated in accordance with the Information Technology Act, 2000 and rules framed thereunder, as applicable. This electronic record does not require physical or digital signatures.
The software, web portal, mobile applications (We-Society), desktop live sync background agents, and services under the brand name TallyDwell are owned and operated by Suman Software Solutions Pvt. Ltd., Bhayandar East, Thane, Maharashtra 401105, India ("Company", "We", "Us").
Please review our related governing policies: Privacy Policy, Refund Policy, Cancellation Policy, and EULA Agreement.
Use of TallyDwell services is available only to housing societies, resident welfare associations (RWA), commercial complexes, and individuals who can form legally binding contracts under the Indian Contract Act, 1872. By registering, you represent that you are at least 18 years of age and authorized to bind your society/association.
TallyDwell offers desktop software licenses and optional digital communication add-on modules:
Annual Renewal Notice: Subscriptions are billed annually. In compliance with Consumer Protection rules, a pre-renewal notice invoice will be dispatched via email and WhatsApp 30 calendar days prior to the annual renewal date. Housing societies may cancel their upcoming renewal anytime up to 15 calendar days prior to the renewal date (granting a full 15-day window to review and opt out after receiving the notice), per our Cancellation Policy.
Users agree not to engage in prohibited activities under Section 43, 66, and other applicable provisions of the Information Technology Act, 2000, including probing system vulnerabilities, uploading malicious code, reverse engineering software binaries, or posting defamatory information.
Intellectual Property: All software architecture, logos, graphics, and mobile interfaces are the exclusive intellectual property of Suman Software Solutions Pvt. Ltd.
Indemnification: You agree to defend, indemnify, and hold harmless Suman Software Solutions Pvt. Ltd., its directors, employees, and agents from any third-party claims, losses, or legal liabilities arising from your violation of these terms or misuse of society data.
The Company shall not be liable for indirect, incidental, or consequential damages resulting from accounting entries posted by society personnel in Tally ERP, network downtime, or third-party gateway failures. Aggregate liability under any circumstances shall be limited strictly to the subscription fees paid by the society during the preceding 12 months.
Termination: Suman Software Solutions Pvt. Ltd. may suspend or terminate service access upon 14 days notice for non-payment of subscription fees or breach of terms. For customer-initiated cancellations, refer to our Cancellation Policy.
Unforeseen Events (Acts of God): Neither party shall be liable for delay or failure in performance resulting from natural disasters, acts of God, government restrictions, severe internet outages, cyberattacks, or civil unrest beyond reasonable control.
Invalid Terms (Severability): If any provision of this Agreement is held invalid or unenforceable, such provision shall be severed, and the remaining provisions shall continue in full force and effect.
This Agreement shall be governed and construed in accordance with the Laws of the Republic of India. Any legal proceedings arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the competent Courts situated at Thane / Mumbai, Maharashtra, India.
In accordance with Information Technology Act 2000 and Consumer Protection Rules 2020, contact details of the Grievance Officer are provided below:
Grievance Redressal Officer
Company: Suman Software Solutions Pvt. Ltd.
Address: 122-123, 1/A, Ostwal Ornate, Jesal Park, Bhayandar East, Thane, Maharashtra 401105, India
Email: support@sumansoftware.com
Phone: +91 8097027714