Refund & Return Policy

1. General Overview

Suman Software Solutions Pvt. Ltd. provides digital B2B software services, Tally ERP integration tools, and housing society management solutions under the brand TallyDwell. This policy sets out the conditions under which refunds and subscription cancellations are processed in accordance with the Consumer Protection (E-Commerce) Rules, 2020.

For information on mid-term subscription terminations and post-tenure data exports, please see our Cancellation Policy.

2. 7-Day Money Back Conditions for New Subscriptions

New housing society subscriptions (₹ 2,700 + GST / year per society) are eligible for a full refund within 7 business days of payment under the following specific circumstances:

• Inability of Company technicians to establish Tally live sync owing to software architecture incompatibility that cannot be resolved.
• Duplicate payment processed due to bank gateway transmission errors.

3. Non-Refundable Items & Mid-Term Cancellations

Refunds shall not be issued for:

• Subscriptions where service setup and Tally sync have been activated and utilized beyond 7 calendar days.
• Mid-term cancellations requested after the 7-day money-back period (services remain active until tenure expiry per our Cancellation Policy).
• Third-party SMS/WhatsApp gateway credit purchases once consumed.
• Tally Prime licenses registered directly with Tally Solutions Pvt. Ltd.
• Custom TDL programming code completed per society specifications.

4. Definition of Business Days & Refund SLA

Business Days / Working Days: Defined as Monday through Friday, 10:00 AM to 6:00 PM IST, excluding Indian National Holidays and Maharashtra State Gazetted Public Holidays.

Refund SLA: Approved refunds will be processed via electronic NEFT/RTGS bank transfer or directly to the original UPI/Card account within 7 to 10 working days from the date of refund approval letter issuance.

5. Submitting a Refund Request

To request a refund, society office bearers must send an official request letter on society letterhead accompanied by bank payment proof to: