Subscription Cancellation Policy

1. Cancellation Terms & Notice Period

Housing societies, managing committees, or authorized administrators may cancel their annual TallyDwell subscription by serving a written cancellation notice via email to support@sumansoftware.com at least 15 calendar days prior to the annual renewal date. Pre-renewal notice invoices are issued by the Company 30 calendar days prior to renewal (per our Terms & Conditions), granting societies a full 15-day evaluation window to request cancellation.

2. Effect of Cancellation

Upon receipt of cancellation notice:

• Services and We-Society app access will remain active until the expiry of the prepaid subscription tenure.
• No mid-term prorated refund will be provided for unexpired subscription months.
• Tally live sync agent will cease background synchronization upon tenure expiry.

3. Data Export & Handover SLA

Society administrators will be granted full data export access for 30 days following tenure expiry to download ledger statements, voucher registries, member lists, and billing history in Excel or PDF formats.

4. Contact Support

For subscription cancellation requests or handover support: